By accessing, browsing or using the MasterLoans platform, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them to the extent applicable to your use of the website. If you do not agree with these Terms & Conditions, please discontinue use of the website.
1. MasterLoans: who we are
MasterLoans provides a digital platform through which users may access information relating to personal-loan options and, where available, submit information for eligibility assessment or loan application processing.
MasterLoans may facilitate interaction between customers and lending partners. The actual lender for a particular loan will be identified through the applicable loan documentation.
Using the MasterLoans website does not automatically create a borrower-lender relationship between the customer and MasterLoans. The contractual relationship concerning an approved loan will be governed by the documents issued or accepted by the applicable lending partner.
2. Acceptance and eligibility
The borrower should be 18 years of age or older, and should be employed or salaried. The applicable lender’s criteria will decide the rate of interest on the amount of the loan.
You may use MasterLoans only where you are legally capable of entering into applicable agreements and are eligible to use the relevant financial service. The credit profile is subject to assessment.
For personal-loan applications, the applicable lender may impose additional eligibility requirements relating to age, residence, employment, income, credit history and other factors. Meeting a basic eligibility condition does not guarantee loan approval.
MasterLoans may restrict or discontinue access where required by law, security considerations or legitimate operational requirements. We are here to extend loans to government and private companies, local customers and individuals who step in for help.
3. Accurate information
You agree to provide information that is truthful, accurate, complete and current when using MasterLoans.
You should not knowingly submit information belonging to another person or provide documents that are false, altered, misleading or unauthorised.
If information changes during an application, you should provide updated information where required. MasterLoans may rely on information supplied by users for the limited purposes for which it has been collected.
4. Loan enquiries and eligibility results
A lending partner may conduct additional verification and may approve, modify or decline an application according to its applicable assessment criteria. MasterLoans does not guarantee approval, disbursement or any specific financial outcome.
5. Financial information and offers
Loan products may differ according to the lending partner, borrower profile, loan amount, tenure, credit assessment and other applicable criteria. Interest rates and charges may therefore vary between applicants.
Customers should review the applicable Key Fact Statement, sanction letter and loan agreement before accepting an offer. Where a digital loan is covered by RBI requirements, the applicable regulated entity is required to disclose the Annual Percentage Rate and provide a Key Fact Statement before execution of the loan contract.
MasterLoans attempts to keep website information useful and current. However, financial products, regulatory requirements, eligibility criteria, charges and lending arrangements may change. Website information should therefore not be interpreted as an unconditional promise that a particular product, rate, fee, tenure or facility will always remain available.
Where there is a difference between general website information and the final contractual documents issued by the applicable lender, customers should rely on the legally applicable contractual documents, subject to mandatory law.
6. Responsible use of the platform
You agree to use MasterLoans only for lawful purposes. You must not:
- attempt to gain unauthorised access to the website or its systems;
- introduce malicious software or harmful code;
- interfere with website security;
- misrepresent your identity;
- submit fraudulent information;
- attempt to misuse another person’s information;
- use automated methods to disrupt website operations;
- copy protected website content for unauthorised commercial purposes; or
- use the platform in a manner that violates applicable law.
MasterLoans may take reasonable action against misuse, including restricting access and reporting unlawful conduct where appropriate.
7. Account and security responsibilities
Where MasterLoans provides an account-based service, you are responsible for maintaining the confidentiality of your account-related information. You should not share passwords, OTPs or authentication information with unauthorised persons.
If you believe that your account or information has been compromised, you should contact MasterLoans through the official support channel as soon as reasonably possible.
MasterLoans will not be responsible for losses resulting from a customer’s failure to maintain reasonable security over credentials or devices, except to the extent liability cannot lawfully be excluded.
8. Third-party services
Certain functions may involve third-party providers, including lending partners, verification providers, payment service providers, technology providers or communication services. Those providers may have their own terms, privacy policies and contractual requirements.
Where a customer proceeds with a third-party service, the customer should review the applicable terms before accepting the service. MasterLoans does not assume responsibility for contractual matters that are exclusively between the customer and an independent third-party provider, except where applicable law provides otherwise.
9. Intellectual property
The MasterLoans name, branding, website design, original text, graphics and other proprietary material may be protected by intellectual-property laws. You may access and use website content for personal and lawful purposes. You may not reproduce, republish, modify, distribute, sell or commercially exploit protected content without appropriate authorisation. Nothing in these Terms transfers ownership of MasterLoans intellectual property to a website user.
10. Privacy and electronic communications
Your use of MasterLoans is also governed by the MasterLoans Privacy Policy. The Privacy Policy explains how information may be collected, processed, shared and retained. By submitting information through the website, you acknowledge that the applicable privacy terms and notices should be reviewed before continuing.
You agree that MasterLoans may communicate with you electronically where permitted and appropriate. Electronic communications may include application-related messages, service notifications, policy updates, security alerts and customer support communications. Where legally required, important documents or notices may be supplied through appropriate electronic channels.
You should maintain access to the email address and mobile number supplied during your interaction with the platform.
11. Availability of the website
MasterLoans seeks to maintain reasonable availability of its digital services but does not guarantee uninterrupted access. Website functionality may occasionally be affected by maintenance, upgrades, technical failures, network issues, cyber incidents, third-party service interruptions or circumstances beyond reasonable control. MasterLoans may modify, suspend or discontinue any website feature where reasonably necessary.
12. No guarantee of financial outcome
MasterLoans does not guarantee:
- approval of a loan;
- a particular loan amount;
- a particular interest rate;
- a particular EMI;
- a specific processing time;
- uninterrupted website availability;
- acceptance by a lending partner; or
- any particular financial benefit.
Financial decisions should be made only after reviewing the actual terms applicable to the individual customer.
13. Limitation of responsibility
To the extent permitted by applicable law, MasterLoans will not be responsible for losses arising solely from a user’s independent financial decision, inaccurate information supplied by the user, unauthorised third-party conduct, technical interruptions outside reasonable control or contractual matters governed exclusively by an independent lending partner.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
14. Changes to these Terms
MasterLoans may update these Terms & Conditions from time to time. Changes may be made to reflect new services, technology, legal requirements, regulatory developments or operational changes. The revised version will be published on the website with an updated date. Continued use of the platform after an update may constitute acceptance of the revised terms where legally appropriate.
15. Governing law
These Terms & Conditions shall be interpreted in accordance with applicable laws of India. Any dispute shall be subject to the jurisdiction of the courts or authorities legally competent to deal with the matter, subject to any mandatory statutory or contractual dispute-resolution mechanism.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to operate to the extent legally permissible. The invalid provision should be interpreted or modified only to the extent necessary to make it legally enforceable, where such modification is permitted.
17. Contact us
For questions regarding these Terms & Conditions:
MasterLoans
Email help@masterloans.in
Phone 9703537304
Address Plot No. 5, 2nd Floor, Gudsab Complex, Dharoor, Gadwal, Telangana 509133
For questions concerning a particular loan agreement, customers should also contact the lender identified in their loan documents.
General customer acknowledgement
By using MasterLoans, you acknowledge that:
- website information may be general or indicative;
- loan approval depends on the applicable lender;
- final loan terms are contained in the applicable contractual documents;
- you are responsible for reviewing financial obligations before accepting a loan; and
- you should provide accurate information and use the platform lawfully.
These Terms & Conditions are intended to establish clear rules for responsible use of the MasterLoans digital platform and do not themselves constitute a loan agreement.